Common Questions

Common Questions

Here are some of our frequently asked questions, if you can’t find an answer to your question below please give us a call on (08) 6278 2555.

Appointments

Lockridge Medical Centre accepts all patients. Appointments can be booked online through our website or you can call (08) 62748 2555.  For non-routine appointments such as GP Management Plans, Health assessments, or appointments that require a nurse for example immunisations and wound dressings please call (08) 6278 2555 to make an appointment.

Communication in between appointment

The most efficient way to communicate with us in between appointments is by calling our friendly reception team on 08 6278 2555. Please inform our team if the matter is urgent. For emergencies, please call ‘000’.

Billing and Payments

Bulk-billing is available for all children under 16 years of age and all adults with a valid Commonwealth Concession Card (Pensioners and Health Care Card). Adults without a valid concession card will need to pay for their consultation to see our fees please click here.

Medicare claiming is done onsite at the time of payment.  We accept payment by Cash, Debit and Credit cards, payment must be finalised on the day of your appointment. PLEASE NOTE All Third Party accounts that do not have a valid claim number and have been accepted have to be finalised on the day of the appointment.

Cancelling an appointment

Appointments can be cancelled via our booking app Health Engine (if they were booked online) or by phoning 08 6278 2555. If you need to reschedule or cancel your appointment, please notify the clinic at least one business days prior to the appointment.

Appointment confirmation and reminders

For your convenience we offer all available appointments online. When you make an online booking you will receive a confirmation email at the time of booking. You will also receive a reminder for your appointment 24hrs prior to your appointment.  Appointments made over the phone will receive a reminder text message or phone call the day before the appointments.

Getting to the clinic

Lockridge Medical Centre is located in the suburb of Kiara.  The address of Lockridge Medical Centre is; Shop 3-6, 64 Aussat Drive Kiara WA 6054. 

    • Driving to the Clinic: Parking is free.
    • Arriving by Bus:  1 min walk from bus route number 343 stop numbers: 15799 or 15800. View timetable

Repeat prescriptions

For most repeat prescriptions you will need to make an appointment to see your regular doctor to discuss your needs. By making an appointment for prescriptions, your doctor is better able to care for you, answer any questions you may have, and inform you of any risks or concerns associated with your particular medication. Should you have questions please contact the practice (08) 6278 2555

Repeat prescriptions for regular patients may be ordered via telephone, at the discretion of the GP.

Test results

At Lockridge Medical Centre test results will be delivered to you by your regular doctor. This is to ensure that you have all necessary information for your health and well-being.

We advise all patients to book an appointment to discuss results at the time of their appointment. However, our procedures for the recall of results are as follows:

Urgent Results: A staff member will contact you by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment is necessary. Our staff may continue to contact you at the doctor’s discretion and urgency of your results.

Non-Urgent Results: A staff member will contact you by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an appointment is needed. Our staff may continue to contact you at the doctor’s discretion.

If your results are normal, we do not contact you to advise you of this. You can phone the surgery to check if your results have been received, and may make an appointment to discuss the results, even if they are normal. We do not give results over the phone due to patient confidentiality.

Feedback and complaints

It is important for us to know what you think and how you feel about the service we deliver. If you are unhappy with any aspect of the care you receive please tell us. You can either speak to your doctor, our management team or leave your assessment in the suggestion box located in the waiting room.

Concerns can also be addressed to:

Health and Disability Services Complaints Office

GPO Box B61, Perth WA 6838

Telephone: 08 655I 7600

Freecall: 1800 813 583

Fax: 08 6551 7630

TTY: 08 6551 7640

Website: www.hadsco.wa.gov.au

Email: mail@hadsco.wa.gov.au

Interpreter service

Should you, or a family member require an interpreter for your appointment, please inform our reception team at the time of booking and this can be arranged.

After hours arrangement

For after-hours medical attention, please contact the following or alternatively seek the nearest hospital emergency department:

    • Doctors Home Visits (WADMS): Ph 0893219133
    • Saint John of God Midland Public Hospital Emergency department : Ph (08) 9462 4000
    • Ring 000 in an emergency

Privacy

At Lockridge Medical Centre, Patients privacy and confidentiality very important.  View our privacy policy here.

Failing to attend an appointment

Please contact the practice 2 hours prior to your appointment if you are unable to attend, failing to do this or not attending your scheduled appointment will result in a charge of $30. This is not covered or reimbursed by Medicare.

Management of Personal Health Information

The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act. A copy of this information can be obtained from reception. You may change your consent to data share at any time.

Workers Compensation and Motor Vehicle Accident Consultation and treatments

Workers Compensation and Motor Vehicle Accident Consultation and treatments

PLEASE NOTE All workers compensation and motor vehicle consultations New or ongoing that have not been accepted (this includes pending claims) by your insurance company will need to be paid in full on the day of your visit.

Workers Compensation.  Please be aware that these consultations incur a higher fee.  For any questions or you would like to book an appointment please call 6278 2555

      • Workers compensation

Helping an injured worker return to work is a team effort. Health providers play a vital role in facilitating an injured worker’s return to work. The workers’ compensation and injury management scheme relies on health providers, employers and insurers working together to achieve the best outcome for the injured worker.

A treating doctor has a clear role in the injury management process, which includes:

  • Diagnosis, primary care and coordination of medical treatment
  • Establishing, in their opinion, whether the diagnosis does/does not correlate with the injury as described by the patient
  • Reviewing the injured worker’s medical condition
  • Liaising with the employer or employer’s representative to facilitate an injured worker’s maintenance in or return to work
  • Referring for workplace rehabilitation assistance where required
  • Reporting specified industrial diseases to WorkSafe within 14 days of the first consultation with the injured workerFor further information consult WorkCover website at www.workcover.wa.gov.au

Workers Compensation Claim

  • Motor Vehicle Accident (MVA) Consults and Treatment

Lockridge Medical Centre helps individuals who have been in MVAs. Our doctors will help you get the treatment needed for a quick recovery.

If you are the driver or owner of a Western Australian licensed vehicle that has been involved in a crash, you are required by law to report the crash if it resulted in injury to any person. You cannot admit liability without the consent of the Insurance Commission. If you are contacted by a witness to the crash, or the injured party and/or their lawyer, please refer the matter to the Insurance Commission. If you need to report a crash, please click on the Report a Crash link below.

www.crashreport.com.au/ocrf

Motor Vehicle Accident